Last updated: 27 August 2026
This website, houby.me, is operated by Vivid Plants (ABN 14 734 013 351), trading as HOUBY (“HOUBY”, “we”, “us” or “our”).
This Shipping Policy applies to orders placed directly through houby.me.
1. Order Processing
We aim to dispatch orders within 1–3 business days after payment has been successfully received.
Orders are processed on business days only. Orders placed on weekends or Australian public holidays will be processed from the next business day.
During launches, promotional periods or other unusually busy periods, processing may take longer. Where reasonably practicable, any known material delays will be communicated on our website or by email.
Once your order has been dispatched, you will receive a shipping-confirmation email containing tracking information. Please allow up to 24 hours for the tracking information to become active.
2. Australian Shipping
The following rates apply to orders delivered within Australia:
| Shipping option |
Cost |
Estimated delivery after dispatch |
Eligibility |
| Standard shipping |
Free |
5–10 business days |
Orders of $60 or more |
| Standard shipping |
$12 AUD |
5–10 business days |
Orders under $60 |
| Express shipping |
$18 AUD |
2–5 business days |
All orders |
Free standard shipping is automatically applied to eligible Australian orders with a cart value of $60 or more after discounts have been applied.
Express shipping is not included in the free-shipping offer.
Delivery timeframes are estimates and are not guaranteed. They are calculated in business days from the date of dispatch and exclude weekends and Australian public holidays.
3. International Shipping
International shipping is available to selected destinations shown at checkout.
Where available, international shipping is charged at a flat rate of $25 AUD. The applicable shipping charge and currency will be displayed before the order is completed.
International delivery timeframes vary according to the destination, carrier and local customs processing. Any timeframe shown at checkout is an estimate and is not guaranteed.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
HOUBY cannot control or predict customs-processing delays.
4. Tracking Your Order
A tracking number will be included in your shipping-confirmation email where tracking is available.
If you have not received a shipping confirmation within three business days after placing your order, please contact us at marketa@houby.me.
5. Incorrect or Incomplete Delivery Addresses
Customers are responsible for checking that the delivery address entered at checkout is accurate and complete.
If you notice an error, contact us as soon as possible at marketa@houby.me. We will try to correct the address before dispatch, but we cannot guarantee that changes will be possible once an order has been processed or transferred to the carrier.
If an order is returned to us because the customer supplied an incorrect or incomplete address, we will contact the customer to discuss redelivery or another appropriate resolution. Additional delivery costs may apply where the address error was not caused by HOUBY.
Nothing in this section limits any rights available under the Australian Consumer Law where HOUBY has caused or contributed to the delivery problem.
6. Delayed, Lost or Damaged Parcels
If your order has not arrived within the estimated delivery period, check the tracking information and contact us at marketa@houby.me.
We may ask you to confirm your delivery address and provide your order number. We will then work with the carrier to investigate the delivery.
If an order is confirmed as lost or arrives damaged, we will assess the circumstances and provide an appropriate resolution, which may include a replacement or refund.
Carrier delays, severe weather, customs processing and other events outside our reasonable control may affect delivery times. However, this does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.
Please notify us as soon as reasonably possible if a parcel arrives damaged and retain the product, packaging and shipping label while we assess the issue. We may request photographs where reasonably necessary.
7. Authority to Leave and Unattended Deliveries
Where a customer requests or authorises a parcel to be left unattended, the carrier may leave it at the nominated location where it considers this safe and permitted.
Please consider the security and weather exposure of the nominated location before providing an authority-to-leave instruction.
This section does not exclude any rights or remedies that cannot legally be excluded.
8. Orders Returned to Sender
An order may be returned to us because of an incorrect or incomplete address, an unsuccessful delivery attempt, failure to collect the parcel or another delivery issue.
If an order is returned to us, we will contact the customer to discuss redelivery, replacement, refund or another appropriate resolution. Additional shipping costs may apply where the return was caused by information or instructions supplied by the customer.
Any refund or other remedy will remain subject to the Australian Consumer Law and our Refund Policy.
9. Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
If we cannot supply an order within a reasonable time, we will work with the customer to provide an appropriate resolution, which may include a replacement or refund.
10. Contact Us
For shipping-related enquiries, contact:
Vivid Plants, trading as HOUBY
ABN: 14 734 013 351
Email: marketa@houby.me
Website: houby.me